Privacy Policy

The Type of Personal Information We Collect

We currently collect and process the following personal information:

Identity and contact details: Name, email address, phone number (e.g. via contact forms or newsletter sign-up).

Technical data: IP address, browser type, device identifiers.

Usage data: Pages visited, time spent on pages, referring URLs.

Marketing preferences (if you opt-in).

We do not collect special category data (such as health, race, or biometric data) via our website.

How We Get Your Information

Most of the personal information we process is provided directly by you when you:

Contact us via our forms

Request property information

Subscribe to our newsletter

Use our website (through cookies and analytics tools)

We may also receive information indirectly, such as from web analytics services (e.g., Google Analytics) to understand how our website is used.

Our Legal Bases for Using Your Data

Under the UK GDPR, we must have a legal reason (lawful basis) for processing your personal data. These include:

Consent – for example, when you opt into marketing emails.

Contract – to provide services or respond to enquiries about our properties.

Legal obligation – to meet requirements under UK law.

Legitimate interests – for business and operational purposes (e.g. improving our website, responding to enquiries), where your rights and freedoms are not overridden.

How We Use Your Personal Information

We use your information to:

Respond to your queries or requests

Send you property updates or newsletters (if you consent)

Improve our website and services

Meet legal or regulatory obligations

We do not use your data for automated decision-making or profiling.

6. Sharing Your Information

We may share your data with trusted third parties, including:

IT service providers and web hosting companies

Marketing service providers (if you have opted in)

Legal, regulatory, or public authorities if required by law

We do not sell or rent your data to third parties.

How We Store Your Information

We securely store your personal data on secure servers located in the UK or European Economic Area (EEA). If we need to transfer your data outside the UK or EEA, we ensure it is protected by appropriate safeguards (such as Standard Contractual Clauses).

We will keep your personal data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements. When we no longer need your data, we will securely delete or anonymise it.

Your Data Protection Rights

Under data protection law, you have rights including:

Your right of access – to request copies of your personal information.

Your right to rectification – to correct information you think is inaccurate.

Your right to erasure – to ask us to delete your personal information.

Your right to restriction – to ask us to limit the processing of your information.

Your right to object – to object to processing based on legitimate interests.

Your right to data portability – to ask that we transfer your data to another organisation or to you.

To exercise your rights, contact us

Cookies and Tracking

We use cookies and similar technologies to help us improve our website and user experience. You can manage your cookie preferences using your browser settings.

For more details, please see our Cookie Policy.

How to Complain

If you have concerns about our use of your personal data, you can contact us using the details above.

You can also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have used your data:

ICO Contact Details:
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
📞 Helpline: 0303 123 1113
🌐 Website: www.ico.org.uk

Changes to This Privacy Policy

We may update this policy from time to time. When we do, we will revise the "Effective Date" at the top and, if necessary, notify you of the changes.